We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem. Making a complaint will not affect how we handle your case. In the first instance, please telephone this office and ask to speak to Mark Pritchard or e-mail the office at email@example.com and explain your concerns. If your problems cannot be resolved over the telephone or via e-mail, Mark Pritchard will ask you to write a letter and address it for his personal attention, whereupon he will deal with it and notify you in writing within 28 days. However, if your complaint concerns Mark Pritchard please address any correspondence for the Private and Confidential attention of Theresa Clark.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
You can also contact The Solicitors Regulation Authority can help if you are unhappy with our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.